Yolanda Kananen has been so kind and helpful to my father in law, there are no words to explain my gratitude. She has done much without charging him any fees and I have a hard time believing she would take advantage of anybody. To “The Kid” who gave this business a bad review… it sounds like you have a lot to learn. It is inappropriate to give a business bad marks based upon the info you provided. The hearing aid was used for a full year and went beyond the warranty time frame. Surely you don’t expect Yolando to create false paperwork to fudge the sales date and lie to the manufacturer, do you?